MATTHEW ICZKOWSKI

Job Summary: driving deployment of advanced 3D modeling software that generates training data for AI models while cultivating customer relationships and pursuing growth opportunities within aerospace and industrial verticals.

• Responsible for 30 accounts totaling 10% of firm revenue. Focused on 15 Enterprise accounts including several top-10 “logos”.
• Recognized as a top performer in identifying expansion opportunities. Achieved by developing an application discovery framework rooted in truly understanding clients’ business objectives. Designed and led a customer success training to build team-wide skills at asking the right questions to expand sales pipeline.
• Cultivated and closed the largest company-wide expansion in one quarter (Q3 ’25), despite no direct closing responsibilities.
• Promoted after one year at nTop for exemplifying customer success management and taking on a Go-to-Market leadership role.

• Led a cross-functional “pod” comprised of a sales executive and two field engineers. Managed expansion strategy development and technical support prioritization. Identified success trends within existing accounts to build pitches for landing new logos.
• Experienced in communication with company leadership; built a strategic account plan template that was used by the entire Customer Success team for Executive-level reporting. Designed dashboards to monitor progress of Key Performance Indicators.
• Go-to team member for saving at-risk Enterprise accounts by organizing critical stakeholders, alleviating pain points, and uncovering new use cases to justify license renewal.

Job Summary: consultant for clients adopting 3D printing technology to achieve key business outcomes with innovative designs.

• Led the development and production launch of 20+ SKUs in under 18 months, leveraging agile product development.
• Created structure in greenfield projects by defining the development roadmap, including goals, milestones and key constraints.
• Designed and implemented an internal production forecasting tool to drive supply chain decisions and project revenue.

Job Summary: served as technical point of contact for advanced manufacturing companies across various industries.

• Responsible for 30+ domestic and international clients totaling $2M in annual recurring revenue.
• Led in-person training sessions with product demonstrations and seminars covering hardware, software, and material science.